OPTUMINE

CUSTOMER CENTRICITY ASSESSMENT

Where is your organization in its evolution to becoming customer centric?

Take the assessment to understand where your organization is in its journey and what steps it can take to move forward.  All responses are confidential.  As a thank you for completing the assessment you can schedule a free 30 minute consultation with one of our partners to discuss your results in detail.
Customer Centricity Assessment
  • Strategy
  • Data
  • Insight
  • Experience
  • Communications
  • Measurement
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STRATEGY

1.) To what degree is customer centricity a core value or objective of the organization?
2.) Is there an organization-wide process for strategic planning across business units, products, services and channels that is driven in part by customer insight?
3.) How is customer feedback/input about products, services and programs collected and acted upon?