Where is your organization in its evolution to becoming customer-centric?

Take the assessment to understand where your organization is in its journey and what steps it can take to move forward.  All responses are confidential.  As a thank you for completing the assessment you can schedule a free 30 minute consultation with one of our partners to discuss your results in detail.
Customer-Centricity Assessment
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  • Insight
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1.) To what degree is customer-centricity a core value or objective of the organization?
2.) Is there an organization-wide process for strategic planning across business units, products, services and channels that is driven in part by customer insight?
3.) How is customer feedback/input about products, services and programs collected and acted upon?