Customer Data Platform: The Definition The term Customer Data Platform (CDP) started to gain strength in the mid-2010’s.  A CDP is a platform which consolidates all customer and touchpoint data, creates profiles, models and insights, and then uses those insights in targeting and optimization efforts on all available channels.  The results of the treatments and […]

In a prior post I reflected on my 20 plus years of helping clients in their efforts to becoming more customer-centric. I also introduced our free online organization assessment tool which provides you with immediate feedback on where your organization is in its journey as well as suggestions on what steps you can take to […]

In Cameron Crowe’s movie Jerry McGuire, the lead character Jerry (Tom Cruise) is a sports agent.  In one of the more memorable scenes from the movie, his client Rod Tidwell (Cuba Gooding, Jr.) informs Jerry that he is not pleased with his performance as his agent.  He wants Jerry to convince him to stay on as his […]

World Cup 2022  The 2022 World Cup is underway in Qatar which will be watched by an estimated 5 Billion individuals, up from 3.6 Billion in 2018.  No other sporting event garners as much world-wide passion and interest, save the Olympics which is a near tie, and the World Cup occurs every four years so […]

As I was finishing up my final semester of grad school and interviewing for jobs, I managed to land an interview with the strategy consulting firm Peppers & Rogers Group.  The firm was founded by Don Peppers and Martha Rogers and much of their focus and methodology was based on ideas they presented in their first […]