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Tag: Customer service

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Why Companies Fail in Their Efforts to Become More Customer-Centric and How to Overcome These Challenges

Posted on April 5, 2023April 6, 2023

In a prior post I reflected on my 20 plus years of helping clients in their efforts to becoming more customer-centric. I also introduced our free online organization assessment tool which provides you with immediate feedback on where your organization is in its journey as well as suggestions on what steps you can take to […]

Recent Posts

  • Demystifying the Customer Data Platform
  • Why Companies Fail in Their Efforts to Become More Customer-Centric and How to Overcome These Challenges
  • “Show Me the MONEY!”

Articles

  • Demystifying the Customer Data Platform
  • Why Companies Fail in Their Efforts to Become More Customer-Centric and How to Overcome These Challenges
  • “Show Me the MONEY!”
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